Due to the current COVID-19 pandemic, we are temporarily suspending product returns and exchanges on all furnishing, equipment, and part purchases. (All items purchased are Final Sale)
Frequently Asked Questions (FAQ)
Why are you not taking my return?
One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our factory, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and factory service representatives.
Why was this not posted sooner?
We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, open, and stocked our factory to serve our customers and support our production staff members. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our staff members and customers.
What if my product is experiencing issues?
We stand by our quality of our products and will continue to support our warranty and find ways to address issues. If your new furniture and equipment are experiencing issues, please contact us below and we can contact you to help you troubleshoot the source of the issue, provide you parts to address the issue, and/or send you a replacement unit.
What is the time frame when you will start taking returns?
We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly.